Terms and Conditions of Use

Thank you for visiting Panacheplanet.com.  We have prepared the information below to ensure that your experience on our website is one you'll want to repeat again and again. Panache Planet provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Since Panache Planet may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

Privacy & Security Policy

We neither sell nor share your information with outside companies or third parties.

When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

We encourage you to sign-up for our e-mailing list. These letters provide you with advanced notice of store sales, new merchandise, and events. But, of course, you have the freedom to add or remove your name from our list at any time. Your credit card is completely safe.

Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to insure your safety.

Legal Information

This website is expressly owned and operated by Panache Planet. The mailing address for Panache Planet is 13385 Golden Valley Lane, Granada Hills, CA 91344.  Unless otherwise noted, all design and content featured on Panache Planet.com-including navigational buttons and images, artwork, graphics, photography, text, and the like-are copyrights, trademarks, trade dress, and/or intellectual property that are owned, controlled, or licensed by Panache Planet. This website in its entirety is protected by copyright and applicable trade dress. All worldwide rights, titles, and interests are reserved. The contents of our website and the website as a whole are intended solely for your personal, noncommercial use. Any use of our website and its content for purposes other than personal and noncommercial is prohibited without the prior written permission of Panache Planet. Do not reproduce, publish, display, modify, sell, or distribute any of the materials from Panache Planet. You may, however, download or electronically copy and print any of the page contents displayed on the site, but please remember that these are available for your personal, noncommercial use only. Should you choose to download, copy, or forward any site materials via email, no right, title, or interest in those materials will be transferred to you.

Limitation of Liability

Given the unpredictability of technology and the online environment, Panache Planet does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor to and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor to and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Panache Planet shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on Panache Planet.com may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a Panache Planet product is listed at an incorrect price due to photographic error, typographical error or error in pricing information from our suppliers, Panache Planet shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Panache Planet shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Panache Planet shall issue a credit to your credit card account in the amount of the incorrect price.

Availability

At Panache Planet.com, we go out of our way to select the kind of distinctive merchandise for which the Panache Planet brand is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on Panache Planet.com is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Should you have any questions concerning the availability of a particular item, please contact us at 818-621-7953.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Panache Planet, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Panache Planet.com is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. While we welcome your comments and feedback regarding Panache Planet.com, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information via this website or any email connection. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company through Panache Planet.com shall become and remain the property of Panache Planet. Any such disclosure or submission by you is a declaration of the full release of all proprietary claims and/or intellectual rights regarding your submission. However, we will not use your name in connection with any such materials, information, suggestions, and ideas or comments unless we first obtain your permission or otherwise are required by law to do so.

Acceptance of Orders

RECEIVING AN ORDER ACKNOWLEDGEMENT VIA E-MAIL DOES NOT GUARANTEE THE ACCEPTANCE OF AN ORDER. PANACHE PLANET.COM RESERVES THE RIGHT TO LIMIT THE QUANTITY OF ITEMS ORDERED AND/OR REFUSE TO SELL TO ANY CUSTOMER.

Risk of Loss

ALL ITEMS PURCHASED FROM PANACHE PLANET.COM ARE MADE PURSUANT TO A SHIPMENT CONTRACT. THIS MEANS THAT THE RISK OF LOSS AND TITLE FOR SUCH ITEMS PASS TO YOU UPON OUR DELIVERY TO THE CARRIER.

Shipping Information

Because your convenience is important to us, we utilize the services of the most reliable carriers in relation to your location to ensure that your packages get to you in the shortest delivery time possible. 

Some of your items might be back ordered or shipped separately. If you do not want your order shipped separately, email us or call us after you place your order. There may be a slight delay and additional charges added to your shipment. We are able to ship to most areas.

The charges you pay for shipping are calculated on the selected method of shipment you choose when you place your order. Just because a certain method is chosen, does not mean the order will be received within the specified number of days. Please understand that we count the estimated shipping days from the date that we ship your order, not the date that you place your order. 

Our customers are served on a first-come, first-served basis. We do not ship on holidays, Saturdays or Sundays.

International Orders

We are shipping internationally!

For international orders, shipping quotes, taxes and etc. please contact us at [email protected]  and we will contact you immediately and provide you with all the requested information.
ONLY PAYPAL & WIRE TRANSFER PAYMENTS WILL BE ACCEPTED FOR INTERNATIONAL ORDERS. OUR ACCOUNTING DEPARTMENT WILL PROVIDE YOU WITH ALL THE NECESSARY INFORMATION REQUIRED TO WIRE TRANSFER THE MONEY TO OUR BANK ACCOUNT.

Tracking Your Package

We utilize tracking numbers to trace and identify each package.  This number allows you to locate, track and verify package arrival in addition to other available details pertaining to your shipment. 
You can retrieve the tracking number for your order by accessing the Order Status page.
The following carriers allow you to track your package after you have obtained the tracking number for your order:

UPS
Phone: 1-800-PICK-UPS
www.ups.com

FEDEX
Phone: 1-800-GO-FEDEX
www.fedex.com

Return Policy

We are dedicated to our customers and believe in the quality of all merchandise that is sold on our site.  You can contact a Panache Planet customer service representative to assist you with the manufacturer's warranty service, repair, or exchange if any item is found to be defective.

Returns 

Customers need to request RMA (Return Merchandise Authorization) for returns. This RMA can only be used for exchange, repair or return, at our discretion, within 15 days from the date of shipping. Any request for service will be governed by the terms of the manufacturer's warranty.

Panache Planet reserves the right to impose a minimum restocking fee of 20% for returning an item that is unopened and in brand new condition.  Returns will not be accepted after 30 days from the date of original shipment. Shipping and handling fees are not refundable under any circumstances.

Note: All returns for credit are charged 20% restocking fee with no exceptions. Special Order Items are not refundable under any circumstance.

Return Procedures

a completed online RMA (Return Merchandise Authorization) form must be received by Panache Planet before we accept any product returns.

Panache Planet. Implements a 15-day return policy.

All returns must be received in their complete Resalable and in original condition. We reserve the right to refuse any product returns that do not conform to these standards.

Shipping and handling charges for all returned items are the responsibility of the customer.

 
Order Cancellation

If you decide to cancel your order for any reason, you must contact Panache Planet. Immediately at 1-818-621-7953 or email at [email protected]. If the order has not yet been shipped, we may be able to cancel the order upon your notification. You will be able to confirm the cancellation of your order by visiting the 
Order Status page of our website. The status for cancelled orders will be displayed as "Cancelled" within 48-72 hours after we receive notification of your order cancellation, and prior to shipping.

Orders can not be eligible for cancellation if they have already been shipped out from our warehouse. You may return an item within 15 days from the purchase date. We can approve return that is in accordance with our non-defective return policy. No refunds will be given for shipping and handling fees. It is the sole responsibility of the customer to pay for all return shipping costs. Panache Planet reserves the right to assess a 20% restocking fee for any order cancellation received after an item has shipped from our warehouse.